Everyone
Send an email
Bugs, refunds, licence problems, questions, complaints, ideas. Free users, Pro users, people who haven't downloaded it yet — all the same inbox, all read by me.
support@whatcha-doing.com
Contact
There is no support team. There's me.
One person built this and one person answers the messages — whichever way you send them. Email is the way in for everyone. Founding members get my WhatsApp.
Founding members
The WhatsApp line
Founding members get my number rather than my inbox. Faster, and you're talking to me directly instead of waiting on a reply.
It arrives with your receipt and shows up in the app once your licence is active.
Sent with your purchase — not published here
Not a Founding member? You're not in a slower queue — it's the same person reading, usually the same day. The difference is the channel, not whether you get help.
What to expect
- Response time
- Email: usually within a day. WhatsApp: usually within a few hours. If it's been three days on either, send it again the other way — something got lost, and it wasn't deliberate.
- Refunds
- Say "refund" and the word "please" is optional. 60 days, no questions, no form, any tier, any channel. You don't need to explain why and I'd genuinely rather you didn't feel you had to.
- Bug reports
- Tell me what you did, what happened, and what you expected instead. Your operating system helps. A screenshot helps more.
- Feature requests
- Welcome. I'll be honest about what I'm not going to build rather than adding it to a roadmap nobody looks at.
- Writers & creators
- Happy to send a free Pro licence if you want to try it properly before writing about it. No conditions attached to what you then say about it.
Please don't send me your logs. If something's going wrong I'll ask for the specific line I need. I don't want your week and I don't need it to help you — that's rather the whole point of how this thing is built. See the privacy page.